Privacy Policy

1. Introduction and Scope

Welcome to Listora AI ("Company," "we," "our," or "us"). This Privacy Policy describes how we collect, use, process, and disclose your personal information when you use our AI-powered e-commerce content generation platform, website, mobile applications, and related services (collectively, the "Service").

By using our Service, you expressly consent to the collection, use, and disclosure of your information as described in this Privacy Policy, including our use of your content for AI model training and improvement. If you do not agree with our policies and practices, do not use our Service.

This policy applies to all users worldwide and complies with applicable privacy laws including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other relevant privacy legislation.

2. Information We Collect

2.1 Personal Information You Provide

• Account Information: Email address, name, password, and profile information
• Payment Information: Billing address, payment method details (processed securely by third-party payment processors)
• Communications: Messages, feedback, and correspondence you send to us
• Support Data: Information provided when you contact customer support
• Voice Data: Audio recordings and voice inputs when using voice-to-content features
• Biometric Identifiers: Voice patterns and audio characteristics for service provision (where legally permitted)

2.2 Content and Usage Data

• User Content: Product descriptions, images, specifications, and other content you upload or create
• Generated Content: AI-generated text, variations, and customizations
• Usage Patterns: How you interact with our Service, features used, and frequency of use
• Preferences: Settings, configurations, and customization choices
• Platform Connections: Data from connected third-party platforms (Amazon, Shopify, etc.)

2.3 Automatically Collected Information

• Device Information: IP address, browser type, operating system, device identifiers
• Log Data: Access logs, error reports, performance data
• Analytics Data: Page views, session duration, referral sources
• Cookies and Tracking: See our Cookie Policy below
• Location Data: General geographic location based on IP address

2.4 Third-Party Information

We may receive information about you from third-party services, social media platforms, business partners, and public databases, which we combine with information we collect directly from you.

3. How We Use Your Information

We process your information for the following purposes:

3.1 Service Provision

• Provide, maintain, and improve our AI content generation services
• Process your requests and generate personalized content
• Enable account creation, authentication, and management
• Facilitate customer support and technical assistance
• Enable third-party platform integrations and publishing

3.2 Business Operations

• Process payments and manage subscriptions
• Send important service announcements and updates
• Conduct research and analytics to improve our Service
• Train and improve our AI models and algorithms
• Prevent fraud and ensure platform security

3.3 Legal and Security

• Ensure platform security and prevent fraud or abuse
• Comply with legal obligations and regulatory requirements
• Protect our rights, property, and safety, and that of our users
• Resolve disputes and enforce our agreements
• Comply with export control and sanctions requirements

4. AI Model Training and Content Usage - ENHANCED

IMPORTANT AI TRAINING CONSENT: By using our Service, you expressly consent to and acknowledge the following:

4.1 Explicit AI Training Rights

• Content Usage: We may use all content you input, upload, or generate (including text, images, voice data, and prompts) to train, improve, and develop our AI models and algorithms
• Dataset Creation: Your content may be incorporated into AI training datasets that may be shared with our AI technology partners and service providers
• Model Enhancement: We use your interactions, preferences, and usage patterns to enhance AI model performance and accuracy
• Derivative Works: AI models trained on your content may generate similar content for other users based on learned patterns and features

4.2 Privacy-Preserving Techniques

• We implement anonymization and aggregation techniques where technically feasible
• Personal identifiers are typically removed from training data
• We use differential privacy and other privacy-preserving methods when appropriate
• However, complete anonymization cannot be guaranteed due to the nature of AI training

4.3 Content Ownership and Licensing

• You retain ownership of your original content input into our system
• You grant us a perpetual, worldwide, royalty-free license to use your content for AI training purposes
• You own AI-generated content based on your inputs, subject to our Terms of Service
• You acknowledge that similar content may be generated for other users based on AI training

5. Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers and AI Partners

We share information with trusted third-party service providers who perform services on our behalf, including:

• Cloud hosting and infrastructure providers (AWS, Google Cloud, etc.)
• AI model training and machine learning service providers
• Payment processing services
• Analytics and monitoring services
• Email and communication services
• Customer support platforms
• Third-party platform integrations (Amazon, Shopify, etc.)

5.2 Legal and Regulatory Compliance

• When required by law, regulation, or court order
• To protect our rights, property, or safety
• To investigate potential violations of our Terms of Service
• In response to lawful requests from government authorities
• To comply with export control and sanctions laws
• To respond to DMCA takedown notices and IP claims

5.3 Business Transfers

In the event of a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

6. Data Security and Protection

We implement comprehensive security measures to protect your information:

• Encryption: Data encrypted in transit (TLS/SSL) and at rest (AES-256)
• Access Controls: Strict employee access controls and multi-factor authentication
• Infrastructure: Secure cloud infrastructure with leading providers
• Monitoring: Continuous security monitoring and threat detection
• Audits: Regular security assessments and vulnerability testing
• Incident Response: Comprehensive data breach response procedures
• Data Isolation: User data logically separated and protected

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Privacy Rights and Choices

7.1 General Rights

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information (subject to AI training limitations)
• Portability: Receive your data in a portable format
• Restriction: Limit how we process your information
• Objection: Object to certain types of processing

7.2 AI Training Opt-Out Limitations

Important Notice: Once your content has been used to train our AI models, it may not be possible to completely remove or "untrain" that information from our models. Deletion requests will prevent future use of your data but cannot reverse prior AI training that has already occurred.

7.3 GDPR Rights (EU Residents)

If you are located in the European Union, you have additional rights under the GDPR, including the right to lodge a complaint with your local supervisory authority. Note that AI training may constitute a legitimate interest that limits certain rights.

7.4 CCPA Rights (California Residents)

California residents have specific rights under the CCPA, including the right to know what personal information we collect and the right to opt-out of the sale of personal information (we do not sell personal information). AI training may constitute "sharing" under CCPA.

7.5 Exercising Your Rights

To exercise your privacy rights, contact us at privacy@listora.ai. We will respond to your request within the timeframes required by applicable law, noting any limitations due to AI training requirements.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for basic functionality
• Analytics Cookies: Help us understand how you use our Service
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used for advertising and marketing purposes
• AI Enhancement Cookies: Help improve AI model performance and personalization

You can control cookies through your browser settings, but disabling certain cookies may limit functionality.

9. Data Retention and Deletion - UPDATED

We retain your information for different periods depending on the type and purpose:

• Account Data: Retained while your account is active and for up to 90 days after deletion
• AI Training Data: Retained indefinitely for AI model training and improvement purposes, even after account deletion
• Generated Content: Retained as long as necessary for service provision and AI model training
• Log Data: Typically retained for 24 months for security and analytics purposes
• Legal Requirements: Some data may be retained longer to comply with legal obligations
• Backup Data: May persist in backups for up to 5 years for business continuity

Important: When you delete your account, we will delete your personal account information, but content used for AI training may remain in our systems indefinitely as it becomes part of our AI model training datasets.

10. International Data Transfers

Your information may be processed and stored in countries other than your own, including the United States. These countries may have different data protection laws than your jurisdiction.

When we transfer personal information internationally, we ensure appropriate safeguards are in place, including Standard Contractual Clauses, adequacy decisions, or other lawful transfer mechanisms.

Export Controls: We comply with applicable export control and sanctions laws. Some features may not be available in certain countries due to legal restrictions.

11. Children's Privacy - ENHANCED

Our Service is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. This includes:

• No targeted collection of children's data
• No AI training on content from known minors
• Immediate deletion of data identified as from minors
• Parental notification and consent procedures where legally required

If you become aware that a child has provided us with personal information, please contact us immediately at privacy@listora.ai.

12. Third-Party Links and Services

Our Service may contain links to third-party websites or integrate with third-party services (including Amazon, Shopify, eBay, Etsy, and other platforms). This Privacy Policy does not apply to those third-party services.

We encourage you to read the privacy policies of any third-party services you access through our platform. We are not responsible for the privacy practices of third-party platforms or the consequences of publishing content to those platforms.

13. AI and Emerging Technology Disclosures

AI Technology Limitations: Our AI systems are subject to evolving technology and regulations. We cannot guarantee:

• Complete accuracy or appropriateness of AI outputs
• Freedom from bias in AI model training or outputs
• Compliance with all future AI regulations and standards
• Prevention of all potential misuse of AI-generated content

Regulatory Compliance: AI regulations are rapidly evolving. We monitor regulatory developments and will update our practices as needed to maintain compliance.

14. Business Continuity and Service Termination

In the event that Listora AI ceases operations or significantly modifies its services:

• We will provide at least 30 days' notice where technically and legally feasible
• Users will have opportunity to export their personal content and data
• AI training data may be retained by successor entities or technology partners
• This Privacy Policy will remain in effect for retained data

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will provide notice of material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notification for significant changes
• Providing in-app notifications where appropriate
• For AI training changes, providing additional consent mechanisms where required

Your continued use of our Service after such modifications constitutes acceptance of the updated Privacy Policy.

16. Contact Information and Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: